Privacy Policy

Last updated: June 2026. Registered with the Information Commissioner's Office (ICO) under registration number ZB123456.

1. Who We Are

Wells Electronics Ltd ("we", "us", "our") is the data controller for personal data collected through this website and our repair services. Our registered address is Unit 9 West Moor Park, Yorkshire Way, Doncaster, DN3 3GW, United Kingdom.

2. What Data We Collect

We collect the following categories of personal data:

• Contact details: Name, company name, telephone number
• Location data: Country, delivery/collection address
• Equipment details: Projector model, serial number, usage hours
• Fault description: Information you provide about the equipment fault
• Technical data: Error codes, diagnostic readings from the unit

We do not collect special category data (health, biometrics, etc.) or criminal offence data.

3. How We Collect Your Data

We collect data directly from you when you: complete our booking form, call us by telephone, or send equipment to our workshop with accompanying documentation.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual necessity: To perform our repair contract with you
• Consent: Where you have explicitly consented (e.g., marketing communications)
• Legal obligation: To comply with tax, accounting, and warranty record-keeping requirements
• Legitimate interests: To improve our services and prevent fraud

5. How We Use Your Data

We use your personal data for the following purposes:

• To process and fulfil your repair booking
• To communicate with you about your repair status
• To provide the written Engineering Report
• To honour our 90-day warranty obligations
• To comply with legal and regulatory requirements
• To improve our services (anonymised data only)

6. Data Sharing

We do not sell your personal data. We share data only with: courier services (for collection/delivery), our payment processor, and professional advisers (accountants, lawyers) where required by law. All third parties are bound by data protection obligations.

7. Data Retention

We retain your personal data for 7 years after completion of your repair, to comply with UK tax and warranty record-keeping requirements. After this period, data is securely deleted or anonymised.

8. Your Rights

Under UK data protection law, you have the following rights:

• Right to access: Request a copy of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data (subject to legal obligations)
• Right to restrict processing: Request limited use of your data
• Right to data portability: Receive your data in a structured format
• Right to object: Object to processing based on legitimate interests

To exercise any of these rights, please contact us using the details below.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including: encrypted data transmission (TLS 1.2+), access controls, secure data storage, and regular security assessments.

10. Cookies & Analytics

This website does not use tracking cookies or third-party analytics. We use only essential session cookies necessary for form submission security. No personal data is collected through cookies.

11. Complaints

If you have concerns about how we handle your personal data, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

12. Contact Us

For data protection enquiries, please contact: